Data Retention Policy
Last Updated: October 17, 2026
This Data Retention Policy explains how Algobasecamp collects, stores, and deletes personal and operational data generated through the use of our platform and services. By using our services, you acknowledge the practices described in this policy.
1. Purpose
Algobasecamp retains data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, resolve disputes, enforce agreements, and maintain the integrity and security of our platform.
2. Scope
This policy applies to all personal data and operational data processed by Algobasecamp in connection with the delivery of our online masterclass platform, including data submitted by registered users, visitors, and any individuals who interact with our services through algobasecamp.com.
3. Categories of Data We Retain
3.1 Account and Profile Data
Information provided during account registration, including name, email address, and account preferences, is retained for the duration of the active account relationship and for a defined period following account closure.
3.2 Transaction and Billing Data
Records related to purchases, subscription activity, and payment history are retained for the period required to meet financial recordkeeping obligations and to handle billing disputes or refund requests.
3.3 Course and Learning Activity Data
Progress records, completion status, assessment results, and engagement data related to course participation are retained for the duration of the account and for a reasonable period thereafter to support certification verification or reactivation requests.
3.4 Communication Data
Correspondence submitted through support channels, contact forms, or email communication with our team is retained for the period necessary to resolve the matter and maintain a record of service interactions.
3.5 Technical and Log Data
Server logs, access records, IP addresses, device identifiers, and usage analytics are retained for a limited operational period sufficient for security monitoring, troubleshooting, and platform performance analysis.
3.6 Marketing and Consent Data
Records of communication preferences and consent to receive marketing materials are retained for as long as the consent remains valid or until a withdrawal request is processed and confirmed.
4. Standard Retention Periods
- Active account data: Retained for the full duration of the account relationship.
- Post-closure account data: Retained for up to 3 years following account termination or deactivation, unless a shorter period is requested.
- Transaction records: Retained for up to 7 years to satisfy financial and audit obligations.
- Support and communication records: Retained for up to 3 years from the date of the last interaction.
- Technical log data: Retained for up to 12 months from the date of generation.
- Marketing consent records: Retained until consent is withdrawn or the account is permanently deleted.
Retention periods may be extended where required by a legal obligation, an ongoing dispute, or an active investigation. In such cases, data will be preserved until the matter is fully resolved.
5. Data Deletion and Anonymisation
Upon expiry of the applicable retention period, data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement purposes.
Deletion is carried out through processes designed to prevent recovery or reconstruction of the original data. Where third-party processors hold data on our behalf, we require them to apply equivalent deletion standards.
6. User-Initiated Deletion Requests
Users may request deletion of their personal data at any time by contacting us using the details provided at the end of this policy. We will process deletion requests within a reasonable timeframe, subject to the following conditions:
- Data required to fulfil an active service obligation will not be deleted until that obligation is completed.
- Data subject to a legal hold or regulatory requirement will be retained until the hold is lifted.
- Transaction records required for audit or financial compliance will be retained for the legally required period regardless of deletion requests.
Where a deletion request cannot be fulfilled in full, we will notify the requesting party and explain the basis for any partial retention.
7. Data Held by Third Parties
Where we engage third-party service providers to process data on our behalf, those providers are contractually required to retain data only for the period necessary to perform the specified services and to delete or return data upon termination of the service relationship. We do not control retention practices of independent third parties to whom users may provide data directly.
8. Backups and Archival Copies
Data may persist in encrypted backup systems for a limited period beyond the primary retention window. Backup data is not used for operational purposes and is subject to scheduled purge cycles. Backup copies are overwritten or deleted in accordance with our internal backup rotation schedule.
9. Security During Retention
All retained data is protected by appropriate technical and organisational measures, including access controls, encryption at rest and in transit, and regular security assessments. Access to retained data is restricted to authorised personnel who require it to perform their responsibilities.
10. Changes to This Policy
We may update this Data Retention Policy from time to time to reflect changes in our practices, operational requirements, or applicable standards. The revised policy will be published on our platform with an updated effective date. Continued use of our services following a material update constitutes acknowledgment of the revised terms.
11. Contact Us
If you have questions about this policy or wish to submit a data deletion or access request, please contact us using the following details:
- Company: Algobasecamp
- Address: Earle St, Tillsonburg, ON N4G, Canada
- Email: help@algobasecamp.com
- Phone: +1 604 556 6800